hokiarena Casino & Sportsbook Data Care

This page describes what we collect when you use hokiarena and how we keep that data protected. We handle your personal information—name, email, payment details, and account activity—with care and transparency. Our policy explains what data we gather, why we gather it, how long we store it, and what rights you have over your information.

We collect data to verify your identity (KYC), process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer, and review your withdrawals to prevent fraud. We do not sell your data to third parties. We encrypt your information in transit and at rest using industry-standard protocols. Our servers may sit outside your home jurisdiction; you acknowledge this by using hokiarena.

If you have questions about how we handle your data, contact our support team. You have the right to request access to, or deletion of, your personal information, subject to legal and regulatory requirements.

Data We Collect on hokiarena

When you open an account on hokiarena, we collect your full name, date of birth, email address, and phone number. We use these details to verify your identity and to contact you about your account or withdrawals. We do not collect this data for marketing purposes; we collect it to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

When you deposit funds on hokiarena, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account), the amount, and the date and time of the transaction. We use this information to confirm your deposit and to link your account to your payment method for future withdrawals.

When you play games on hokiarena—football markets, live-dealer tables, slots, or Tembak Ikan—we log your session start and end times, your wagers, and your outcomes. This information helps us detect fraudulent activity and resolve disputes. We do not use this data to profile your behaviour or target you with personalised offers.

KYC Verification Data

Before your first withdrawal on hokiarena, we require Know Your Customer (KYC) verification. You provide a copy of your government-issued ID (passport, national ID card, or driver's licence) and proof of address (utility bill, bank statement, or rental agreement dated within the last three months). We verify this information against our databases and then store it securely. We do not share your ID image or personal data with third parties except as required by law or to process your withdrawal request.

Device and Connection Information

We collect information about your device when you use hokiarena's mobile app or browser. This includes your device type (Android phone, iPhone, tablet, or desktop), operating system version, unique device identifier, IP address, and approximate location based on your IP address. We use this information to deliver hokiarena to your device, to prevent fraud, and to diagnose technical issues. We do not use your location data to track your movements.

How We Use Your Data on hokiarena

We use your data for the following purposes:

• Account verification and KYC compliance

  We verify your identity using your name, date of birth, and government ID to comply with AML and KYC regulations.

• Processing deposits and withdrawals

  We use your payment information to confirm deposits and process withdrawal requests. We review your transaction history to prevent fraud.

• Fraud detection and dispute resolution

  We analyse your account activity to detect suspicious patterns. If you dispute a transaction, we use your account history to investigate.

• Technical support and customer service

  We use your contact details to respond to your support requests and to notify you about account changes or security issues.

• Legal and regulatory compliance

  We retain your data to comply with financial-services regulations, tax obligations, and legal requests from authorities.

Data Retention and Deletion on hokiarena

We retain your personal data for the duration of your hokiarena account plus seven years, as required by anti-money-laundering regulations in most jurisdictions. After seven years, we delete your data from our live systems, but we may retain anonymised or aggregated information for statistical and compliance purposes.

If you request account closure and data deletion, we comply within 30 days, subject to legal holds. If you have outstanding disputes, open withdrawal requests, or legal obligations affecting your account, we may retain your data until those matters are resolved.

Third-Party Processors and Data Sharing

We use third-party service providers to operate hokiarena. These include payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers), cloud-hosting providers (for servers that may sit outside Indonesia), and customer-support platforms. We share only the data necessary for these providers to perform their services. We require all third parties to sign data-processing agreements that commit them to confidentiality and security standards equivalent to our own.

We do not sell your personal data to advertisers, data brokers, or marketing companies. We may disclose your data to law-enforcement authorities, tax regulators, or court-ordered requests without your prior consent if required by law. We may also share anonymised, aggregated data (e.g., "hokiarena serves many thousands of active accounts") for statistical reporting, but this data cannot identify you.

Data Security and Encryption

We encrypt your data in transit using TLS (Transport Layer Security) and at rest using AES-256 encryption. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. We limit access to your data to authorised hokiarena employees and contractors who need it to perform their duties.

No security system is perfect. If we discover a data breach affecting your hokiarena account, we notify you by email within 72 hours and explain what data was accessed, what steps we are taking to secure your account, and what you should do (e.g., reset your password, enable two-factor authentication).

Cookies and Tracking

Our hokiarena website and mobile app do not automatically set cookies on your device. If you enable cookies in your browser settings, we use them to keep you logged in and to remember your preferences (graphics quality, language, notification settings). These cookies do not track your activity across other websites.

We do not use third-party analytics, advertising pixels, or social-media tracking on hokiarena. We do not build a profile of your interests or target you with personalised advertisements. We collect usage data only to improve our platform—e.g., which games are popular, which payment methods users prefer, which devices experience the most lag.

International Data Transfer and Jurisdiction

hokiarena operates from servers that may be located outside Indonesia. By using hokiarena, you acknowledge that your personal data may be transferred to, stored in, and processed in countries other than your home jurisdiction. We transfer data only to countries with adequate data-protection standards and require all international processors to sign data-processing agreements.

Our services are available only where local law permits. If you are in Jakarta, Surabaya, Bandung, or Medan, verify that your local law allows access to hokiarena before providing personal data. Our privacy policy is governed by the jurisdiction in which hokiarena is operated; local data-protection laws may also apply.

Contact Us About Your Data

If you have questions about how we handle your data on hokiarena, if you want to request access to your personal information, or if you want to submit a data-deletion request, contact our support team. Include your account email, the nature of your request, and any supporting details. We respond within 30 days of receiving your request.